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AS400 Support Analyst

GTA
Job Order: BD-6882

Job Responsibilities

  • Promoting AS400 program changes into production following standard operating procedures
  • Adding and updating Job Schedules on the AS400 following standard operating procedures
  • Providing daily technical and functional support for critical software applications
  • Create or update IT Standard Operating Procedure documents as required
  • Utilize available tools to promote AS400 program changes into Production
  • Utilize available tools to maintain or create AS400 job schedules
  • Debugging and fixing application issues that are moderately complex and varied in nature
  • Troubleshooting reported issues with AS400 applications and software for all internal staff
  • Tracking incident resolution effort and updating incident documentation with cause, corrective action, follow up activity and effort to resolve
  • Review and action security or menu option access including application user profile management (add/change/delete)
  • Making recommendations on procedural changes to avoid recurring issues
  • Developing solutions to incidents and service requests that are minor to mid in complexity that do not require a Systems Analyst
  • Communicate issues to business units on problems that impact key business processes
  • Participate in project development by executing test runs of the programs or processes
  • All other duties as assigned

 

 Job Requirements

  • 5+ years of experience developing and supporting programs on AS400 platforms utilizing RPG/CL (III, IV & LE) languages
  • Experienced with AS400 database and debugging tools such as; Hawkeye/DBU/Query/SQL etc.
  • Experience with TURNOVER for iSeries (or a similar program)
  • Experience with Helpsystems Robot (or a similar program)
  • A bachelor or college degree in a computer science related field
  • Demonstrated well-developed problem solving and programming skills
  • EDI and WEB experience is considered an asset
DATE POSTED 2016-12-01

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