Login


New to IMS? Register Now

Forgot Your Password?

ServiceNow Coordinator

Montreal
Job Order: MM-6998

Job Description:

  • Act as an Administrator of the platform;
  • Design and develop solutions to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support processes;
  • Review, evaluate and analyse improvement opportunities on ITSM processes and ServiceNow;
  • Create and maintain documentation on the platform, processes, workflows, etc;
  • Coordinate and follow up on active ServiceNow incidents, requests, enhancements, etc;
  • Coordinate and manage activities with related external provides when required;
  • Maintain Service Now licences and roles conformity;
  • Participate in meetings and project planning for ServiceNow and/or ITSM processes;
  • Manage governance for the platform;
  • Create and present all RFCs for ServiceNow monthly releases;
  • Act as the liaison between the business and IT for ITSM processes and ServiceNow requirements;
  • Identify IT and customer needs and create the strategy and implementation plan;
  • Monitor health, usage and overall compliance of the application;
  • Perform version upgrades and install patches.   

 

Job Requirements:

  • College Degree in Computer Science or equivalent;
  • 3 to 5 years with relevant experience;
  • Firm grasp of the ServiceNow platform;
  • Understanding of ITIL and ITSM.
  • Effective oral and written communication skills in both official languages;
  • Proven analytical & problem-solving abilities;
  •  Able to prioritize & execute tasks in a high-pressure environment;
  • Ability to work alone or as part of a team;
  • Resourceful and well organized.
DATE POSTED 2018-12-11

Shown below are the latest jobs from this category.

Backend Team Lead, IT Operations

Montreal
Job Order: MM-6991
Job Description: Provide technical expertise and guidance to his team; Acts as an internal expert resource in the exchange of technical information for project teams, and provides technical insight and recommendations to the business; Grow team expertise to meet demand and to support technology direction; always look for ways to enhance value delivered; Lead, coordinate and participate in key...
DATE POSTED 2018-09-05

Virtualization and Storage Administrator (VMware)

Montreal
Job Order: MM-6992
Job Description: Manage and maintain the company’s VMware environment.  Utilizes VMware best practices along with capacity and problem management to anticipate load changes, with an eye to maximizing hardware utilization in all environments; Monitor and analyze trends in system to identify issues before they create an impact to the production environment; Alert and resolve any...
DATE POSTED 2018-12-31

IT Systems and Compliance Coordinator

Montreal
Job Order: MM-6993
Job Description In this hybrid role, you will collaborate with internal auditors, IT teams and business resources to coordinate the internal IT audit activities and be responsible for developing and maintaining the IT General Controls. In the second hand you will collaborate with business and IT management with guidance on IT risk management matters, particularly on application, access management and...
DATE POSTED 2018-10-24

Sr. Front End Developer

Toronto
Job Order: GD-6994
Job Requirements: 3+ experience in hand-coded, standards-compliant HTML5, CSS and JS Production experience with modern client-side web frameworks such as React, AngularJS with Typescript Good eye for design and pixel perfectness. Ability to generate UI/UX ideas and work with designer. Ability to create responsive UI components for high-performance and scalability Good understanding of...
DATE POSTED 2018-10-31

Network Administrator (LAN/WAN)

Montreal
Job Order: MM-6995
 Job Description: Anticipate, mitigate and resolve network issues;  Participate in the planning, design and support of enterprise Core, LAN and WAN infrastructure; Participate in team meetings, project planning and needs analysis; Ensure all communication infrastructure is monitored; Conduct and execute LAN infrastructure assessments and upgrades; Identify opportunities to reduce...
DATE POSTED 2018-11-12

Jr. Developer/Database Administrator

Vaughan, Ontario
Job Order: SK-6996
Job Responsibilities: Participate in planning sessions with division BU leaders and stakeholders to gather technical and process flow requirements. Perform translation into design documentation Technical resource to all team members within I.S. and I.T. Translate functional specifications into detailed design documents and participate in technical solution sessions Identify internal/external...
DATE POSTED 2018-11-12
Warning

Please, enter a valid value

Thank you.

Your password successfully changed.