Create and update system processes, procedures and support documentation
Configure, maintain, and operate the environment according to the business processes
Oversee the daily administration and configuration of the SAP SuccessFactors system for all modules
Perform quality assurance checks on system configuration, and test workflows
Create, change, and deactivate user accounts for system access as needed
Work with SAP SuccessFactors and/or third party providers to keep up to date with quarterly release system specifications, managing system changes, and communicating updates to impacted stakeholders
Prepare communications for planned system downtimes
Participate in research and development to enable continuing innovation
Bachelor's degree in human resources, computer engineering, computer science management information systems, business administration, social sciences or a related field, including coursework in research, statistics or data analysis, from an accredited college or university
Minimum of 5 years of professional experience in human resources
Knowledge of HR processes, including employee information management, talent acquisition, goals and performance management and succession planning
Experience as an advanced user or administrator of SAP SuccessFactors Employee Central and Talent Management solutions
Experience in creating complex reports, dashboards and effective metrics
Ability to interpret data and present them in a clear format
Excellent spoken and written communication skills in English and French
Mastery of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
Thoroughness and strong attention to detail to ensure data integrity
Ability to analyze quantitative and qualitative data
Excellent documentation and written communication skills (SOP manuals, workbook updates, creation of support tickets, etc.)
Understanding of basic XML concepts
Problem-solving and troubleshooting skills
Ability to explain technical concepts clearly and objectively
Ability to prioritize assignments and provide quality results on schedule or even ahead of schedule
Ability to adapt quickly to change
Ability to make the right decisions quickly by relying on experience and judgment, even without complete information or under pressure
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