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Network Analyst

Job Order: MG-6955

Job Description:

  • Maintain and support the client's network, LAN/WAN communication devices.
  • Offer assistance related to server hardware and software configurations.
  • Monitor network availability and performance on a daily basis against established and approved performance levels and immediately reports issues with recommended corrective actions 
  • Trouble shoot network and telecommunications issues - triage/solve problems with support teams independent of management support.
  • Clearly articulates changes to Server and Deskside groups to ensure impact of changes and new developments are shared.
  • Keep all systems patched to necessary levels to guard against security and operational risks.
  • Accurately document system problems and resolutions in a timely manner for future reference.
  • Provide operational support for wireless network, issues including design and validation, RF site surveys, A/P support, LTE/HSPA.  
  • Facilitate escalations with vendors re: unsolved problems 
  • Provides Tier 2 IT Helpdesk support, including diagnosing issues, determining corrective action applying sound and vetted resolutions and recommendations.
  • Record and maintain hardware and software inventories. 
  • Be conversant with current technologies and be able to recommend, seek approval, and implement new technologies and security solutions post extensive testing and verification. 
  • Frequently review security, procedures and recommend corrective actions needed to gain efficiencies and productivity.
  • Test service releases, and configuration changes. 
  • Research issues and present solutions and workarounds to team members.  
  • Interface with suppliers and service providers
  • Provide weekly and monthly reports as assigned.
  • Ensure all tasks on weekly/monthly operating procedures are completed.
  • Duties may change from time to time based on business and operational needs. Some cross functional responsibilities may get assigned related to Deskside and Server support as required


Job Requirements:

  • Computer Science Diploma or equivalent job experience with related technical courses
  • Knowledge of Active Directory, MS Windows Server
  • MSCE certification an asset
  • Cisco certification (CCNP/CCIE) required
  • Telecom experience within a VoIP environment preferred
  • 5-10 years hands-on experience supporting enterprise network environments (TCP/IP, DNS, DHCP, WINS)
  • Exposure to various Windows operating systems would be an asset. 
  • Solid understanding and experience with communications protocols: FTP, SFTP, SSH, SSl, HTTP, HTTPS …
  • Experience administrating a VPN & Terminal Server
  • Knowledge of Telephone switches and VoIP integration
  • Working knowledge of OS/400 operating systems software an asset
  • Network security awareness
  • Knowledge of project management and change management processes
DATE POSTED 2017-10-02

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