SAP Basis and Network Administrator
Responsible for the operations ensuring secure and highly available SAP computing platforms, servers, and networks.
Supervise the first and second level support (tasks of technician)
Provide guidance and supervision 1st and 2nd level support team, ensuring efficiency in execution.
Ensure roles and responsibilities are clear.
Set up KPIs, objectives, SMART goals and manage workload to priorities with an objective of providing users with an efficient service and reliable systems.
Motivate, organize and encourage teamwork within the team and with other departments.
Set clear work expectations, manage the employee's performance levels addressing promptly deviations and roadblocks by providing clear constructive feedback on a regular basis.
Hold regular 1 on 1 meetings with staff.
Participate in staff development by providing support and training activities.
Ensure backups to critical tasks/responsibilities within team.
Oversee employee's work to ensure respect of internal policies and procedures.
Recognize contributions, success and behaviors supporting company values.
Evaluate, recommend and implement various projects, such as EDI, migration to data center, Blackberry Enterprise Server
Administer network and troubleshoot systems and applications to identify and correct malfunctions
Control virus safety issues
Support and maintain: Terminal Server, MAC server, Printer Server
Support and maintain the internet connection (Netcelerate, Bell Canada)
Maintain firewall, blocked sites, etc,.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software, bank of hours for service providers
Maintain site licenses for the organization
Plan and implement network security to ensure data integrity and maintain the network free of unauthorized external actions
Anticipate communication and networking problems and implement preventive measures
Maintain confidentiality with regards to the information being processed, stored or accessed by the network
Ensure timely user notification of maintenance requirements and effects on system availability
Document network problems and resolutions for future reference
Act as back up to the technician, when need
Ensure excellent support to the SAP needs in a Windows and Linux environment.
Prioritize the tasks and projects and ensure deadlines are met.
Install, maintain and upgrade the enterprise's SAP operating environment.
Maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments responding to problems and upgrading the systems.
Assure service and product management, performance and capacity management, patching and version management and problem resolution.
Responsibilities may require evening and weekend work in response to needs of systems being supported.
Bachelor's Degree in Computer Science Or DEC in Network management
Minimum of 1-2 years in SAP Basis and Minimum 3-5 years in network administration.
Knowledge of Office 365, programming using VB.NET, VBA, ACCESS, MS SQL
Advanced knowledge of computers and networks, including but not limited to: security systems/protocols, applications, procedures, techniques, networking hardware and peripherals
Operating Systems: Win 7, Win 10, Win Vista, Win XP, Server 2008R2, Server 2003, Mac OS X, server 2012+
VMWare VSPHERE 6 enterprise
Strong experience and ability to:
identify and resolve computer system & network malfunctions and operational problems
provide technical training to end-users
Strong experience with:
Networking Tools: HW & SW, including but not limited to: Active Directory, DHCP, DNS, FTP, VPN
Software: MS Office, (Essential: Word, Excel, Outlook, & PowerPoint) Office for Mac; Symantec Back-Up;
Operating Systems: Win 7, Win 10, Win Vista, Win XP, Server 2008R2, Server 2003, Mac OS X, server 2012+ SAP environment
Knowledge and experience with:
SAP products such as ECC 6.0, and HANA.
Solution Manager SMSY/LMDB, SLD, EWA, Wily Introscope and Diagnostic Agent.
Maintenance of transport management systems in complex environments.
Application of corrective, such as OSS, Support Pack and system core upgrade (Kernel).
Tele monitoring SAP's different environments
SAP client interface products, such as SAPGui, NWBC, Fiori
Database system products such as MSSQL, HANA .
Administering different operating systems such as Windows Server, Solaris, HP-UX, AIX and Linux.
Experience with planning and executing SAP product and database upgrade projects.
Several environments refreshing by database restoration of client copy
Different backup management suite, such as TSM and Netbackup
Telecommunication and telemonitoring tools.
MCSA (Microsoft Certified Solutions Associate) Certified
Knowledge of: MS Access; MS Project; MS SQL; MS SharePoint 2010; ESet Anti-Virus, WebTitan, SpamTitan, Zap Business Intelligence, Hyperion
Knowledge of : VEEAM, SAN V5030 (Storewise of IBM)
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