University degree or certificate in Instructional Design Technology, Adult Learning, or Digital Media (or equivalent combination of education and experience)
3-5 years of experience in learning and development with technology expertise
Bilingual in English and French an definite asset
High degree of technical proficiency in a variety of eLearning, web development and digital media tools including expert knowledge using Articulate's Storyline 2 and Adobe's Captivate 9 to deliver interactive engaging eLearning
Computer proficiency including advanced skills with MS Office applications
Knowledge of WCAG 2.0, AODA guidelines and responsive design
Knowledge of video production and post-production processes an asset
Experience working in a client service and project management environment
Knowledge and Skills
Thorough knowledge and professional experience with adult learning principles and instructional design methodologies
Advanced knowledge of learning management systems (including SCORM) and digital learning
Professional experience with a variety of web design and programming languages (e.g. PHP, HTML, CSS and jQuery)
Strong capacity to assess technical needs and explain complex information
Strong communication skills (e.g. written, oral) to distill and deliver content in a crisp, compelling way
High level of interpersonal and collaboration skills to provide excellent customer service and build strong client relationships with senior level stakeholders
Strong problem solving, analytical and quality assurance skills to troubleshoot a variety of complex problems, both technical and project-related
Ability to manage freelancers and vendors to ensure deliverables are achieved
Ability to manage multiple priorities and deadlines for various stakeholders
Working knowledge of technology infrastructure (e.g. servers, networking, reporting architecture, and web standards) an asset
Design and Develop e-learning modules and technology solutions for a variety of audiences
Identify relevant design and technology tools that will most effectively accomplish the performance objectives and learning outcomes required in a particular project
Develop course content including storyboards, scripts, and other formats
Ensure web-based learning complies with assessment and tracking requirements
Collaborate with internal and external teams to develop content and assets
Act as a resource on eLearning technology/techniques
Lead the design and development of eLearning and interactive websites in front end development and in collaboration with back end coders, with maintainable design considerations
Lead the design of layouts, templates, interfaces, and visual elements, and collaborate with external contractors, as needed
Apply design and development standards in alignment with WCAG 2.0 guidelines, AODA and responsive design practices to provide expertise and client advice
Liaise with subject matter experts during design and development for feedback
Execute testing and client revisions with detailed documentation, communications
Provide quality assurance on deliverables, including online modules, storyboards, videos, websites and other multi-media products to meet organizational standards
Stay current with emerging learning technologies and assess their effectiveness for clients to support and improve Design team products and services
Collaborate with clients and other staff in the development, organization, and delivery of multi-media sessions (e.g., web conferences, webcasts, video filming)
Moderate online learning sessions and provide technical support
Update websites in various Content Management Systems and/or HTML/PHP, including updates to text, images, and interactions
Assist with other duties related to the production of learning solutions, as assigned
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