Login


New to IMS? Register Now

Forgot Your Password?

System Support Administrator

Toronto
Job Order: BD-6891

Job Summary

Reporting to the Information Technology Manager this position supports the information technology requirements of the client and its users by ensuring that the systems and business processes offer an infrastructure that will allow all company business units the environment within which they can achieve their goals. 

Essential Functions

  • Install, remove, and repair head office and store systems, including POS registers, customer kiosk and employee terminals
  • Maintain hardware & software patches and standards for all store systems, and head office systems
  • Administrate the compliance of all Store POS and PC Desktop configurations, users and security setups. 
  • Good knowledge in setting up and maintaining network switches, firewalls, routers, and access points for head office and stores
  • Provide user support by phone and in person
  • Administrates user accounts using company provided software tools
  • Identify and advise on operational issues in client/staff computer systems
  • Performs detailed analysis of repair situation and applies methodical troubleshooting to resolve the problem.  Follow through on open issues until brought to completion. 
  • Strive to increase technical expertise and stay current with product enhancements. 
  • Performs other related assignments and duties as required

 

 Job Requirements

  • 4-5 years of Infrastructure Support experience
  • 4-5 years of Help Desk Support experience
  • Knowledge of ITIL. ITIL v3 Foundations certification is preferred
  • Moderate to Advanced Microsoft server administration including previous group policy experience. 
  • Moderate to Advanced process documentation 
  • Moderate VMware and Veeam administration (used for backup on VMware)
  • Moderate Project Coordination 
  • Basic Linux server administration
  • Strong technical proficiency coupled with hands-on technical skills
  • Committed to 100% accuracy
  • Excellent written and verbal communication skills 
  • High energy level with a strong work ethic
  • Strong sense of urgency in dealing with business and staff needs
  • Excellent organizational skills to prioritize workload in order to achieve results
DATE POSTED 2017-01-20

Shown below are the latest jobs from this category.

Java Web Developer

Toronto
Job Order: CP-6825
Responsibilities Deliver exceptional client results and project success. Learn our client's business, their organization, systems, challenges and goals. Work directly with the client to define and clarify requirements. Work with your team to create accurate project and task estimates. Consistently develop and deliver high-quality, low-defect features on schedule....
DATE POSTED 2016-03-30

HRIS System Administrator

Montreal
Job Order: MM-6979
Job Description:   Analyze and resolve escalated issues Create ad hoc reports and dashboards Create and update system processes, procedures and support documentation Configure, maintain, and operate the environment according to the business processes Oversee the daily administration and configuration of the SAP SuccessFactors system for all modules Perform quality assurance checks...
DATE POSTED 2018-03-05

DevOps Engineer

Toronto
Job Order: SE-6980
JOB RESPONSIBILITIES:  Take ownership of our test, staging and production delivery pipelines. Evaluate new technologies and make recommendations on how to streamline or improve our systems Monitors and tunes the performance of the infrastructure Identify and correct bottlenecks in the system, while working with development teams on optimizations and best-practices Improves operation and...
DATE POSTED 2018-03-20

Backup Specialist

Montreal
Job Order: MM-6981
Job Description: Provide Level 3 support on Commvault Simpana; Report and retrieve capacity reports from the tool; Administer the Commvault Management Console Server and command line exposure, Commvault Recovery Overview; Recover Backup/Restore Servers from failure, integrating with other tools: Enterprise Management Systems; Mentor Level 1 & 2 Backup Administrators; Install, configure,...
DATE POSTED 2018-03-20

Senior Citrix Administrator

Montreal
Job Order: MM-6982
Job Description: Provide Level 3 support on Citrix technologies, such as: XenApp 4.0,6.5,7.6 & 7.15 XenDesktop, Provisioning services and Netscaler. Manage/support Citrix application builds & release cycles; Assist in the design and/or upgrade of Citrix; Create and install GPO's Install & upgrade Domain Controllers; Create and manage scripting tools (ie: Powershell)...
DATE POSTED 2018-03-20

Server Team Lead, IT Operations

Montreal
Job Order: MM-6984
Job Description: Provide technical expertise and guidance to his team in a lead capacity and works autonomously; Acts as an internal expert resource in the exchange of technical information for project teams, and provides technical insight and recommendations to the business; Grow team expertise to meet demand and to support technology direction; always look for ways to enhance value delivered; ...
DATE POSTED 2018-03-21
Warning

Please, enter a valid value

Thank you.

Your password successfully changed.